Sintora Give Your Company One Brain
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From ticket to knowledge base

The AI drafts the answer from the wiki, the agent sends it, and the article is written for next time.

The products it moves through

Service Desk Operations Suite Wiki Operations Suite Automations Marketplace CDP Operations Suite
Runs on Operations Suite What this costs

Automations — on top of a suite you have

Modules in this workflow

How it runs

  1. 1 Ask — Customer writes
  2. 2 Resolve — AI drafts, agent sends
  3. 3 Learn — Wiki updated
  4. 4 Outcome — What you get

SERVICE DESK

support · acme

2 members

How do I move billing to a new card without downtime?

S
Sintora Agent now

Add the card under Billing → Payment methods, set it default — no downtime. Steps + screenshot pulled from the wiki.

RESOLVED ONE CLICK

app.sintora.ai / resolved
Service Desk

Resolved on the agent’s click

Acme · billing question answered from the wiki

Ticket #5140

RESOLVEDAI DRAFT
CSAT 5 / 5
Agent step read the draft, sent it

CDP

The exchange is written to the Acme profile, so sales and support read the same history.

Target action

Turn the thread into a wiki article

Draft article

WIKI KNOWLEDGE UPDATED

app.sintora.ai / wiki
Wiki

Article written from the ticket

Filed where support already looks

Billing space

Billing
Invoices & receipts
Payment methods
Change the card without downtime
Failed payments

AI

Drafted from the resolved thread and checked against the existing pages so it does not duplicate one.

Result

The next identical ticket arrives with the answer already drafted — support load falls

OUTCOME

What this workflow gives you

The AI drafts the answer from your wiki, the agent sends it, then the article is written for next time.

instant AI drafts the first response
auto article written to the wiki
fewer repeat tickets over time

An illustrative walkthrough of real platform functionality. It shows how this works; it is not a measured customer result.

Before

The same questions answered again and again; the wiki never catches up.

Now

Ticket answered from the wiki on one click, and a fresh article shortens the next one.

Service Desk AI draft Agent Wiki
Deflects repeat tickets — support load drops over time

And what it leaves behind

Every step above writes into Synapse, the shared company context. That is why the next run of this workflow does not start from nothing: the next email, the next meeting and the next decision already know what happened here. Command Center reads the same context, and so does every AI agent — with the permissions of whoever is asking, and no more.

Synapse Command Center

Next to this one

From chat to signed deal

A team question becomes a scoped, estimated deal and a booked call.

Chat CRM Sintora Meetings Projects

Runs on: Operations Suite · Developer Suite

Explore use case

From bug report to release

A support ticket becomes a triaged bug, a tested fix and a shipped release.

Service Desk Projects QA Management Client Portal

Runs on: Operations Suite · Developer Suite

Explore use case

From new hire to productive

One hire triggers onboarding, access, a welcome and a first-day plan.

People OS Portal Todos

Runs on: Operations Suite

Explore use case

Want to see this on your own data?

The demo walks this exact workflow, using your company as the example rather than an invented one.

All use cases
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