Sintora Give Your Company One Brain
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From bug report to release

A support ticket becomes a triaged bug, a tested fix and a shipped release.

How it runs

  1. 1 Ticket — AI triages
  2. 2 Fix — Assigned + tested
  3. 3 Ship — Client sees it
  4. 4 Outcome — What you get

SERVICE DESK INBOUND

app.sintora.ai / service-desk
Service Desk

Ticket #4812 — PDF export fails

Acme · invoices over 50 line items

AI triage

BUGHIGHSLA 8H
Area Billing / export
Related 2 earlier reports
Assigned by queue rule Pau F. · by capacity

AI

Classified and matched to earlier reports. The queue rule put it on a developer by capacity; the priority is a suggestion an agent can change.

Target action

Open it as a bug in Sprint 26

Create task

PROJECTS · SPRINT 26 IN PROGRESS

app.sintora.ai / projects-sprint-26
Projects

Sprint 26 — the fix in flight

Every card still linked back to ticket #4812

To do 4

Invoice totals rounding

low RC

In progress 2

PDF export · pagination fix

#4812 IK

In review 1

Regression test · 50+ lines

QA QA

Done 9

Reproduced on 50+ line items

done IK

QA

214 tests green, including the new regression case — the fix is cleared to ship.

Target action

Ship it with release v2.4.1

Release

CLIENT PORTAL ACME · RESOLVED

app.sintora.ai / client-portal
Client Portal

Acme sees the fix land

Ticket #4812 · closed against the test case that proved it

What the client sees

Request #4812 — PDF export fails resolved
Verified against the QA test case 214 green
Milestone “Billing fixes” — progress updated auto
Included in the monthly report auto

Loop closed

Service Desk

Ticket #4812 resolved, Acme notified

Chat

Posted to the product channel

Result

A customer complaint became a tested fix the customer can see — one thread

OUTCOME

What this workflow gives you

A support complaint becomes a shipped fix — triaged, tested and visible to the client.

traced ticket to release
auto triaged and tested
1 thread support to dev to client

An illustrative walkthrough of real platform functionality. It shows how this works; it is not a measured customer result.

Before

Tickets lost between support and dev, fixes untested, the client asking for status.

Now

Triaged bug, tested fix and a client who can see it — all traced to the ticket.

Service Desk Projects Client Portal
Takes the support-to-dev handoff chase off the ticket

And what it leaves behind

Every step above writes into Synapse, the shared company context. That is why the next run of this workflow does not start from nothing: the next email, the next meeting and the next decision already know what happened here. Command Center reads the same context, and so does every AI agent — with the permissions of whoever is asking, and no more.

Next to this one

From idea to a live landing page

Positioning, validation, content and a published site — from one prompt.

Product Builder Content Hub Web Pages

Runs on: Marketing Suite

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From new hire to productive

One hire triggers onboarding, access, a welcome and a first-day plan.

People OS Portal Todos

Runs on: Operations Suite

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From ticket to knowledge base

The AI drafts the answer from the wiki, the agent sends it, and the article is written for next time.

Service Desk Wiki Automations CDP

Runs on: Operations Suite

Explore use case

Want to see this on your own data?

The demo walks this exact workflow, using your company as the example rather than an invented one.

All use cases