Customer Success. Carry the context on after the sale.
Onboarding, support, the relationship, the risks and the growth of the customer — on the full history of the interaction.
What this team does in Sintora
Takes requests through a public form, with no account needed, into a queue with SLAs and AI-assisted routing.
Gives the client a workspace on your own domain: project health, milestones, documents, requests and the monthly report.
Keeps the history of the relationship in one profile, shared by sales, support and delivery.
The screen this team opens
Service Desk
Configure the request types, the routing, the SLAs and the automation.
Password reset
Lost access to a work account or a system.
IT Support · reply in ~1 h
Request equipment
A laptop, a monitor, peripherals — whatever you need to work.
IT Support · reply in ~4 h
Report equipment issue
Something you were issued is broken or misbehaving.
IT Support · reply in ~1 h
System access
You need rights in a service the team uses.
IT Support · reply in ~4 h
New hire onboarding
Accounts, equipment and a desk for a new teammate.
HR · reply in ~4 h
Company event
An event for a team or for the whole company.
HR · reply in ~4 h
Office access pass
A new pass, a guest, or out-of-hours access.
Office · reply in ~8 h
Purchase request
Buying goods or a service, with a budget approval.
Finance · reply in ~8 h
The modules under this team
Each one is a module of the platform with a page of its own. The team works inside them, not alongside them.
Manage internal requests, incidents and approvals from one centralized service portal.
Open the moduleA branded workspace the client logs into: project health, milestones, documents, requests and the monthly report — on your domain, under your logo.
Open the moduleOne customer profile across every department — connecting sales, support, projects and communication into a single record.
Open the moduleA team messenger connected to your business — every conversation can become a task, project or customer update.
Open the moduleNo team works on its own. Here is who hands this one its context and who takes it on — every link goes to that team’s page.
Where the work arrives from
- Sales — the customer, and the promises made during the sale
- Engineering — what has already shipped
Carry the context on after the sale.
We will show how this team works in Sintora — on your processes, not on demo data.