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Operations Suite

Service Desk

One front door for requests, incidents and approvals — routed by rules, answered by AI where it can be, and measured against an SLA.

Multi-department queues AI triage and first response SLA measured, not promised
Explore Operations Suite
1

Requests stop being DMs

IT, HR, finance and facilities requests arrive in queues with owners and deadlines instead of in someone’s chat.

2

The easy half answers itself

AI answers from the wiki, resolves the repeatable questions in seconds and escalates only what needs a person.

3

Nothing sits unowned

Routing rules assign by category, load and skill, and an SLA clock makes an unowned ticket visible.

4

Each ticket makes the next one cheaper

A resolved thread becomes a wiki article, so the same question deflects itself next time.

What Service Desk does

Intake and routing

Forms per request type, email and chat intake, and rules that route by category, department, load or skill.

Request formsEmail & chat intakeRouting rulesPriority matrix

Working the queue

Queues per department, SLA timers, internal notes separate from customer replies, and approvals in the middle of a ticket.

Queues & SLAInternal notesApprovalsEscalation

Automation and AI

First response from the wiki, suggested resolutions from similar tickets, and automatic article drafts once a ticket closes.

AI first responseSimilar ticketsAuto article draftSatisfaction scoring

What stops being needed

Requests sent as DMsA shared support inboxA separate ITSM toolThe same answer typed weekly

Part of one system

A ticket knows which customer it belongs to from the CRM, which employee raised it from HR, answers from the Wiki, and can open a bug in the Developer Suite without leaving the thread.

More from Operations Suite

CRM The revenue engine your entire business runs on CDP One customer profile across every department Teams A collaborative workspace where every department works together Chat A team messenger connected to your business

Працює на спільній памʼяті — Synapse

Кожна дія в модулі «Service Desk» лишає слід у спільній памʼяті компанії: документи, листування й рішення стають контекстом, доступним усій платформі. Це та сама памʼять, з якої відповідає Synapse і на якій будується Command Center — вона входить у кожен платний тариф, окремо її не купують.

Що таке Synapse

Service Desk — подивитись у роботі

Одна модель даних, AI у кожному модулі — «Service Desk» працює разом з усім іншим у Sintora.