Terms of Use

1. These terms

These Terms of Use ("Terms") govern your use of the sintora.ai website and, unless a separate signed agreement says otherwise, your access to the Sintora platform. They form an agreement between you and Sintoralabs OÜ, registry code 17456201, Narva mnt 7-636, Kesklinna linnaosa, Tallinn, Harju maakond, 10117, Estonia.

By using the website or the platform you accept these Terms. If you do not accept them, please do not use the service.

If your organisation has signed an order form, service agreement or data processing agreement with us, those documents prevail over these Terms to the extent they conflict.

2. Who may use the service

Sintora is a business product. You may use it only for professional purposes, only if you are at least 18 years old, and only if you have the authority to accept these Terms on behalf of the organisation you represent. Where you accept on behalf of an organisation, "you" means that organisation.

You are responsible for everything done through your account, including by your users. Keep credentials confidential and tell us promptly if you suspect unauthorised access.

3. The service

Sintora is a platform of connected products — operations, marketing and product delivery — running on a shared data model, together with industry solutions for real estate, hospitality and service businesses. Which products, modules and limits apply to you depends on the plan or agreement in place.

We improve the platform continuously. We may add, change or remove features. Where a change materially reduces functionality you rely on under a paid subscription, we will give reasonable notice through the product or by email.

Some solutions are offered as working prototypes that we adapt and implement for a specific customer. Where a page describes a solution as a prototype, it is offered on that basis and is not a generally available product.

4. Free plans, trials and evaluations

We may offer free plans, trials, pilots or demo environments. These are provided as they are, may have limited functionality or capacity, and may be modified or withdrawn at any time. Data in a trial or demo environment may be deleted when the trial ends — export anything you need to keep.

5. Your content

You keep all rights in the data and content you or your users put into the platform ("Customer Content"). We claim no ownership of it.

You grant us a limited licence to host, process, transmit and display Customer Content strictly as needed to provide and support the service, and to comply with the law. Where Customer Content contains personal data, we act as your processor and handle it under the data processing terms agreed with you and described in our Privacy Policy.

You are responsible for having the rights and, where required, the legal basis and consents to put Customer Content into the platform, and for its accuracy and lawfulness.

6. Acceptable use

When using the website or the platform, you must not:

• break the law, infringe anyone’s rights, or use the service to send unlawful, deceptive or harassing communications;
• upload malware, attempt to gain unauthorised access, probe or disrupt our systems or those of other customers;
• circumvent usage limits, rate limits, authentication or security controls;
• reverse engineer, decompile or copy the platform, except where mandatory law expressly permits it;
• resell, sublicense or provide the service to third parties unless we have agreed that in writing;
• use the service to build a competing product, or to benchmark it for publication without our written consent;
• use automated means to scrape the website or the platform beyond what our robots directives allow.

If your use threatens the security, integrity or availability of the service, we may suspend access immediately and tell you as soon as reasonably possible.

7. AI features

The platform includes AI features that summarise conversations, draft content, propose tasks and highlight risks. Their output is generated automatically, can be inaccurate or incomplete, and is intended as a suggestion for a person to review — not as professional, legal, financial or medical advice.

You remain responsible for checking AI output before relying on it or sending it to third parties. You keep all rights in the input you provide and in the output generated for you, subject to the licence in section 5.

Under the EU AI Act, we are the provider of the AI features we make available under our name, and you are the deployer when you put them to use in your own operations. That allocation carries duties for each of us, and in particular:

• you must not use the AI features for any practice prohibited under Article 5 of the EU AI Act, or in a way that would make your use a high-risk AI system without first agreeing that with us in writing;
• where you make AI features available to your own clients, guests or tenants, you are responsible for telling them that they are interacting with an AI system and for any further transparency your own regulator requires;
• you must not present AI output as human-authored where the law requires it to be identified as generated, and you must keep meaningful human review over decisions that affect people.

To be confirmed before publication: our position on whether input or output is used to train models, which providers perform model inference and in which regions, and whether an intellectual-property indemnity is offered for AI output — each is a point enterprise buyers now ask about directly.

8. Our intellectual property

The platform, the website, their software, design, documentation, and the Sintora name and marks belong to us or our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription or evaluation, and nothing more. All rights not expressly granted are reserved.

If you send us feedback or suggestions, we may use them to improve the service without obligation or payment to you.

9. Third-party services

The platform can connect to third-party services — calendars, mailboxes, messengers, payment providers, booking channels and similar. Those services are operated by third parties under their own terms and privacy policies. Enabling an integration means you authorise the exchange of data required for it to work. We are not responsible for third-party services, and their availability or behaviour may change.

10. Availability and support

We work to keep the service available and secure, and carry out maintenance in a way that limits disruption. Planned maintenance is announced in advance where reasonably possible; emergency maintenance may be immediate.

Any committed availability level, support hours or response times apply only where they are set out in a signed agreement or service level annex. To be confirmed before publication: whether a public SLA is offered, and on which plans.

11. Fees

Fees, billing period, currency and payment terms are those set out in your order form or plan at the time of purchase. Unless stated otherwise, fees exclude VAT and other applicable taxes, which are added where required. Late payment may lead to suspension after notice.

To be confirmed before publication: the refund position, renewal and cancellation mechanics, and price-change notice periods for each plan.

12. Confidentiality

Each party may receive information from the other that is marked confidential or that a reasonable person would treat as confidential. Each party will protect the other’s confidential information with at least reasonable care, use it only for the purposes of the agreement, and disclose it only to people who need it and are bound by comparable duties. This does not apply to information that is public through no breach, was already known, was independently developed, or must be disclosed by law.

13. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care, in line with the agreement in place.

Beyond that, and to the extent permitted by law, the website and the platform are provided as they are. We do not warrant that the service will be uninterrupted or error-free, that AI output will be accurate, or that the service will meet requirements we have not expressly agreed. Nothing in these Terms excludes rights that mandatory law gives you and that cannot be excluded.

14. Liability

Neither party excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited under applicable law.

Subject to that, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings, or for loss or corruption of data to the extent it could have been avoided by the other party keeping reasonable backups.

To be confirmed before publication: the aggregate liability cap — commonly expressed as the fees paid in the twelve months before the event — which should be set with counsel and reflected in the signed agreement.

15. Suspension and termination

You may stop using the website at any time. Subscription term, renewal and termination rights are governed by your order form or agreement.

We may suspend or terminate access if you materially breach these Terms and do not fix the breach within a reasonable period after notice, if required by law, or immediately where your use presents a security risk or is unlawful.

On termination, your right to use the service ends. We will make Customer Content available for export for a limited period, after which it is deleted in line with our retention practices and the data processing terms.

16. Switching to another provider

Under the EU Data Act you are entitled to move to another provider without being locked in, and we support that rather than resist it.

• You may give notice to switch at any time, and the notice period will not exceed two months.
• After notice we run a transitional period of 30 days to complete the switch. Where that is technically unfeasible we will tell you before it expires and extend it as the Data Act allows.
• During and after that period you can export your data and digital assets in a structured, commonly used, machine-readable format. Standard exports such as CSV and PDF are available from the product, and we will help where a format is not covered.
• We assist you and the receiving provider in good faith, and we do not charge switching or data-egress fees beyond what the Data Act permits during the transitional regime. From 12 January 2027 no such charges apply at all.
• Once the switch is complete and any retrieval window has passed, we erase your data in line with the data processing terms.

To be confirmed before publication: the published register of export formats and interoperability specifications per module, and the jurisdiction of the infrastructure holding your data — both of which the Data Act expects to be publicly available.

17. Changes to these terms

We may update these Terms — for example when the service, the law or our practices change. The effective date at the top shows the current version. Where a change materially affects you, we will give reasonable notice before it takes effect. Continuing to use the service after that means you accept the updated Terms.

18. Governing law and disputes

These Terms are governed by the laws of Estonia, without regard to conflict-of-law rules. The courts of Estonia have exclusive jurisdiction over any dispute arising from them, except that either party may seek injunctive relief where necessary to protect its intellectual property or confidential information.

Where you are a consumer resident in the European Union, this choice does not deprive you of the protection of mandatory provisions of the law of your country of residence.

19. General

If a provision is found unenforceable, the rest remains in force. Failure to enforce a right is not a waiver of it. You may not assign this agreement without our written consent; we may assign it to an affiliate or in connection with a merger or acquisition. These Terms, together with any signed order form, service agreement and data processing agreement, are the entire agreement between us about the service.

20. Contact

Questions about these Terms can be sent to info@sintora.ai, or by post to Sintoralabs OÜ, Narva mnt 7-636, Kesklinna linnaosa, Tallinn, Harju maakond, 10117, Estonia.