Terms of Use

1. These terms

These Terms of Use ("Terms") govern your use of the sintora.ai website and, unless a separate signed agreement says otherwise, your access to the Sintora platform. They form an agreement between you and Sintoralabs OÜ, registry code 17456201, Narva mnt 7-636, Kesklinna linnaosa, Tallinn, Harju maakond, 10117, Estonia.

By using the website or the platform you accept these Terms, from the date they take effect.

If your organisation has signed an order form, service agreement or data processing agreement with us, those documents prevail over these Terms to the extent they conflict.

2. Who may use the service

Sintora is a business product. You may use it only for professional purposes, only if you are at least 18 years old, and only if you have the authority to accept these Terms on behalf of the organisation you represent. Where you accept on behalf of an organisation, "you" means that organisation.

You are responsible for everything done through your account, including by your users. Keep credentials confidential and tell us promptly if you suspect unauthorised access.

3. The service

Sintora is a platform of connected products — operations, marketing and product delivery — running on a shared data model, together with industry solutions for real estate and service businesses. Which products, modules and limits apply to you depends on the plan or agreement in place.

We improve the platform continuously. We may add, change or remove features. Where a change materially reduces functionality you rely on under a paid subscription, we will give reasonable notice through the product or by email.

Some of what we offer is not a finished product, and it is sold as what it is.

A working prototype is a solution we have built and can demonstrate, which we then adapt and implement for a specific customer. Where a page describes a solution as a working prototype, that is what you are buying: an implementation project, not a generally available product.

A preview, beta or early-access feature is one we have released to learn from. It may change, behave unpredictably, lose data, or be withdrawn.

A free plan, trial, pilot or demo environment is provided so you can evaluate the service. It may be limited, modified or withdrawn at any time, and data in it may be deleted when it ends. Export anything you want to keep before it does.

For all three we give no warranty, no availability or support commitment, and no undertaking that a feature will become generally available. This describes what is being supplied rather than reserving a right to supply less than you expected — nothing here affects rights that mandatory law gives you and that cannot be excluded, or our liability for intentional breach or gross negligence.

4. Free plans, trials and evaluations

We may offer free plans, trials, pilots or demo environments. These are provided as they are, may have limited functionality or capacity, and may be modified or withdrawn at any time. Data in a trial or demo environment may be deleted when the trial ends — export anything you need to keep.

5. Your content

You keep all rights in the data and content you or your users put into the platform ("Customer Content"). We claim no ownership of it.

You grant us a limited licence to host, process, transmit and display Customer Content strictly as needed to provide and support the service, and to comply with the law. Where Customer Content contains personal data, we act as your processor and handle it under the data processing terms agreed with you and described in our Privacy Policy.

You are responsible for having the rights and, where required, the legal basis and consents to put Customer Content into the platform, and for its accuracy and lawfulness.

6. Acceptable use

When using the website or the platform, you must not:

• break the law, infringe anyone’s rights, or use the service to send unlawful, deceptive or harassing communications;
• upload malware, attempt to gain unauthorised access, probe or disrupt our systems or those of other customers;
• circumvent usage limits, rate limits, authentication or security controls;
• reverse engineer, decompile or copy the platform, except where mandatory law expressly permits it;
• resell, sublicense or provide the service to third parties unless we have agreed that in writing;
• use the service to build a competing product, or to benchmark it for publication without our written consent;
• use automated means to scrape the website or the platform beyond what our robots directives allow.

If your use threatens the security, integrity or availability of the service, we may suspend access immediately and tell you as soon as reasonably possible.

7. AI features

The platform includes AI features that summarise conversations, draft content, propose tasks and highlight risks. Their output is generated automatically, can be inaccurate or incomplete, and is intended as a suggestion for a person to review — not as professional, legal, financial or medical advice.

You remain responsible for checking AI output before relying on it or sending it to third parties. You keep all rights in the input you provide and in the output generated for you, subject to the licence in section 5.

Under the EU AI Act, we are the provider of the AI features we make available under our name, and you are the deployer when you put them to use in your own operations. Each role carries its own duties under the Regulation directly, and neither of us can move its own onto the other by contract. What follows is what that allocation means in practice for your use of the platform:

• you must not use the AI features for any practice prohibited under Article 5 of the EU AI Act, or in a way that would make your use a high-risk AI system without first agreeing that with us in writing;
• depending on how you deploy the AI features — in particular where you make them available to your own clients, guests or tenants — you may carry transparency duties of your own under Article 50 of the EU AI Act; we provide the product disclosures and the means to support you in discharging them, and what your own regulator asks of you for your deployment is yours to determine;
• you must not present AI output as human-authored where the law requires it to be identified as generated, and you must keep meaningful human review over decisions that affect people;
• you must review AI output before you rely on it, act on it, send it to a third party or publish it, and you are responsible for what you do with it;
• if you put your own name or mark on an AI feature we provide, change what it is for, or modify it so that it becomes a high-risk AI system, you become the provider of that system under Article 25 of the EU AI Act and you take on the provider’s obligations for it.

We do not use your input or the output generated for you to train, fine-tune or improve any generative model, whether ours or a third party’s. Where a sub-processor performs model inference, it is bound by the same restriction. This is set out in full in the Data Processing Agreement.

Inference runs one of two ways, and which one applies depends on the feature. For AI built into the platform we call an inference provider on our own account; that provider is our sub-processor and is named in Annex 2 of the Data Processing Agreement, while the developer of the model it runs is not, because no content of yours reaches them. Where you connect an AI provider through your own account, inference runs on your account, we do not use an account of our own for that route, and the terms governing that model are the provider’s, accepted by you with them directly — the nature of the processing relationship there depends on your configuration and your agreement with that provider. In neither case is your input or output used to train a model — see above.

AI output is a draft, not a decision. It can be wrong, incomplete, out of date, or confidently plausible and still false. Our obligation of reasonable skill and care covers how we build and run the features; it does not extend to the content of any particular output, and no provider of a generative model offers that.

We do not indemnify you against intellectual-property claims arising from AI output. Generative output can resemble existing work, no provider can guarantee otherwise, and we would rather say so than offer a promise we cannot keep. Review what you publish.

Where you connect your own model provider, the model’s availability, its rate limits, its pricing, its content policy and any suspension of your account with it are matters between you and that provider, and their effect on the service is not a failure of ours. What you spend with a model provider is not a fee paid to us and does not count towards any limit in these Terms calculated on fees.

8. Your data, your decisions

You decide what data goes into the platform, why it goes in and how long it stays. Where that data is personal data, you are the controller and we are your processor, acting on your instructions. The full processor terms are in the Data Processing Agreement, which forms part of this agreement.

You are responsible for the lawfulness of what you instruct. That includes having a legal basis for the personal data you load, giving your own data subjects the notices they are entitled to, and answering their requests — we help you answer them, but they are addressed to you.

You warrant that you have the rights, and where required the legal basis and consents, for everything you put into the platform, including personal data about your staff, your clients and third parties.

Do not put into the platform data you are not permitted to disclose to a processor, and do not load special categories of personal data or criminal-offence data unless we have agreed that in writing and recorded it in the Data Processing Agreement. Those categories change what the platform has to do, and we would rather agree them than discover them.

We do not review, moderate or verify what you load, and we have no obligation to. If we become aware that content is unlawful, or an authority requires it, we may remove or block access to it and will tell you unless the law prevents us.

If we think an instruction infringes data protection law we will tell you, and we may pause that instruction until you confirm or replace it. Telling you is not a review of your legal basis and does not transfer responsibility for it to us.

9. Our intellectual property

The platform, the website, their software, design, documentation, and the Sintora name and marks belong to us or our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription or evaluation, and nothing more. All rights not expressly granted are reserved.

If you send us feedback or suggestions, we may use them to improve the service without obligation or payment to you.

10. Third-party services

The platform can connect to third-party services — calendars, mailboxes, messengers, payment providers, booking channels and similar. Those services are operated by third parties under their own terms and privacy policies. Enabling an integration means you authorise the exchange of data required for it to work. We are not responsible for third-party services, and their availability or behaviour may change.

11. Availability and support

We work to keep the service available and secure, and carry out maintenance in a way that limits disruption. Planned maintenance is announced in advance where reasonably possible; emergency maintenance may be immediate.

We publish no service level agreement, and none of the standard plans carries one. Any committed availability level, support hours or response times apply only where they are set out in a signed agreement or a service level annex, which we negotiate on request.

12. Fees

Fees, billing period, currency and payment terms are those set out in your order form or plan at the time of purchase. Unless stated otherwise, fees exclude VAT and other applicable taxes, which are added where required. Late payment may lead to suspension after notice.

Subscriptions renew automatically for the same period unless cancelled before the current period ends. You may cancel at any time with effect from the end of the period you have paid for; the service continues until then.

Fees already paid are not refunded for a period that has begun, except where the law requires otherwise or where we have failed to provide the service and cannot remedy it. If we withdraw a product you are paying for, we refund the unused part of the period.

We may change prices for future periods. Any increase is notified at least 60 days before it takes effect, and if you do not accept it you may terminate before the new price applies, with no penalty. The price you are already paying does not change mid-period.

13. Confidentiality

Each party may receive information from the other that is marked confidential or that a reasonable person would treat as confidential. Each party will protect the other’s confidential information with at least reasonable care, use it only for the purposes of the agreement, and disclose it only to people who need it and are bound by comparable duties. This does not apply to information that is public through no breach, was already known, was independently developed, or must be disclosed by law.

14. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care, in line with the agreement in place.

Beyond that, and to the extent permitted by law, the website and the platform are provided as they are. We do not warrant that the service will be uninterrupted or error-free, that AI output will be accurate, or that the service will meet requirements we have not expressly agreed. Nothing in these Terms excludes rights that mandatory law gives you and that cannot be excluded.

15. Claims by third parties

If a third party brings a claim against us because of what you loaded, how you used the service, what you instructed or a breach of these Terms, you will defend it and cover our reasonable costs and any award or settlement.

If a third party brings a claim against you saying that the platform itself — our own software, as we supply it — infringes their intellectual property, we will do the same for you. That does not extend to your content, to anything you connected, to a model provider’s output, or to use of the platform in a way these Terms do not permit.

Whichever of us is claiming must tell the other promptly, must not admit liability or settle without the other’s written agreement, and must give reasonable help. The party covering the claim controls the defence.

Your obligation under the first paragraph is not subject to the liability cap where the claim arises from an instruction of yours that was unlawful, or from content you had no right to load.

16. Liability

Neither party excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited under applicable law.

Subject to that, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings, or for loss or corruption of data to the extent it could have been avoided by the other party keeping reasonable backups.

Subject to the paragraphs above, each party’s total aggregate liability arising out of or in connection with these Terms, whether in contract, tort or otherwise, is limited to the fees you paid us in the twelve months immediately before the event giving rise to the claim. Where no fees have been paid, that limit is EUR 1,000.

This limit does not apply to your obligation to pay fees due, to either party’s breach of confidentiality, to your obligation to cover third-party claims where that section says the cap does not apply, or to liability that cannot be limited by law — including liability for intentional breach or gross negligence, which neither of us excludes.

Nothing in these Terms limits a data subject’s rights under Article 82 GDPR. Liability between us for a data protection claim is allocated in the Data Processing Agreement; liability towards a data subject is not something either of us can contract away.

A claim under these Terms must be brought within two years of the day the party bringing it became aware, or ought reasonably to have become aware, of the facts giving rise to it. This does not shorten a period that mandatory law fixes.

17. Suspension and termination

You may stop using the website at any time. Subscription term, renewal and termination rights are governed by your order form or agreement.

We may suspend or terminate access if you materially breach these Terms and do not fix the breach within a reasonable period after notice, if required by law, or immediately where your use presents a security risk or is unlawful.

On termination, your right to use the service ends. We will make Customer Content available for export for a limited period, after which it is deleted in line with our retention practices and the data processing terms.

18. Switching to another provider

Under the EU Data Act you are entitled to move to another provider without being locked in, and we support that rather than resist it.

• You may give notice to switch at any time, and the notice period will not exceed two months.
• After notice we run a transitional period of 30 days to complete the switch. Where that is technically unfeasible we will tell you before it expires and extend it as the Data Act allows.
• During and after that period you can export your data and digital assets in a structured, commonly used, machine-readable format. Standard exports such as CSV and PDF are available from the product, and we will help where a format is not covered.
• We assist you and the receiving provider in good faith, and we do not charge switching or data-egress fees beyond what the Data Act permits during the transitional regime. From 12 January 2027 no such charges apply at all.
• Once the switch is complete and any retrieval window has passed, we erase your data in line with the data processing terms.

The infrastructure holding customer data is located within the European Economic Area. Where a provider outside the EEA is involved in delivering part of the service, it is named in Annex 2 of the Data Processing Agreement together with the transfer mechanism relied on.

Export formats available per module are listed on the product pages and in the platform’s own export screens. Where a format you need is not covered, write to info@sintora.ai and we will work out how to give you the data in a usable form.

19. Changes to these terms

We may update these Terms — for example when the service, the law or our practices change. The revision number at the top identifies the version you are reading, and any change will be listed in the document history. Where a change materially affects you, we will give reasonable notice before it takes effect. Continuing to use the service after that means you accept the updated Terms.

20. Events outside our control

Neither of us is liable for failing to perform because of something outside its reasonable control — among them power and network failures, acts of a public authority, armed conflict, and the failure, withdrawal, rate limiting or suspension of a third-party service the platform depends on, including a model provider.

This does not excuse payment of fees already due, and it does not apply indefinitely: if the event lasts more than 30 days, either of us may terminate the affected part of the service, and we refund the unused part of any period paid for.

21. What survives

The sections on your content, your data, our intellectual property, confidentiality, liability, claims by third parties, the time limit for claims and governing law survive the end of this agreement, together with anything else that by its nature is meant to.

22. Governing law and disputes

These Terms are governed by the laws of Estonia, without regard to conflict-of-law rules. The courts of Estonia have exclusive jurisdiction over any dispute arising from them, except that either party may seek injunctive relief where necessary to protect its intellectual property or confidential information.

Where you are a consumer resident in the European Union, this choice does not deprive you of the protection of mandatory provisions of the law of your country of residence.

23. General

If a provision is found unenforceable, the rest remains in force. Failure to enforce a right is not a waiver of it. You may not assign this agreement without our written consent; we may assign it to an affiliate or in connection with a merger or acquisition. These Terms, together with any signed order form, service agreement and data processing agreement, are the entire agreement between us about the service.

24. Contact

Questions about these Terms can be sent to info@sintora.ai, or by post to Sintoralabs OÜ, Narva mnt 7-636, Kesklinna linnaosa, Tallinn, Harju maakond, 10117, Estonia.